Frequently Asked Questions
Everything you need to know about our bespoke craftsmanship and services.
How long does shipping take for ready-to-wear items?
Orders are typically processed within 1-2 business days. For domestic deliveries, please allow 3-5 days, while international shipping can take 7-10 business days depending on customs.
What is your return policy for accessories and knitwear?
We accept returns on unworn, unwashed items in their original packaging within 28 days of purchase. Please note that bespoke or personalized items are non-refundable.
Do you offer international shipping?
Yes, we ship our haberdashery collections worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I book a fitting appointment online?
Appointments for our bespoke tailoring services can be requested via our contact form or by calling the Old Burlington Street shop directly.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Where are your products manufactured?
The majority of our collection is proudly crafted in the United Kingdom and Italy, working exclusively with small-scale artisans who prioritize traditional techniques and quality.